Herbal Exotics Shipping Information
We work hard to ensure your orders are processed, packaged and dispatched as quickly as possible. This shipping policy explains our order processing schedule, available shipping options, discreet packaging practices, delivery information and what to do if you experience an issue with your shipment.
Please review this information carefully before completing your order and make sure your delivery information is accurate.
Same-Day Dispatch
Orders placed before 2:00 PM EST Monday through Friday are processed and handed over to the courier the same day.
Discreet Packaging
Orders are shipped in plain, unmarked packaging without product branding or identifying references on the exterior.
Tracked Delivery
Our available shipping options include delivery services with tracking so you can monitor your shipment.
Discreet Packaging
Privacy and discretion are important considerations when preparing your order. Every shipment is packaged to provide a simple and unremarkable delivery experience.
Plain Boxes & Envelopes
Orders are shipped in plain, unmarked cardboard boxes or durable bubble mailers.
No Branding
There are no logos, brand names, or references to “herbal incense,” “K2,” or specific product names anywhere on the exterior package.
Discreet Return Address
The return address uses a neutral, non-descript company name to provide additional privacy.
Billing Discretion
Orders appear under a neutral, discreet business name on supported payment transaction histories.
Privacy-Focused Ordering
We aim to keep external packaging and transaction descriptions discreet while maintaining the information required to properly process and fulfill your order.
Processing & Dispatch Times
We work hard to ensure your orders leave our facility as quickly as possible. Orders are processed according to the schedule below.
Same-Day Dispatch
Orders placed before 2:00 PM EST, Monday through Friday, are processed and handed over to the courier the same day.
MONDAY – FRIDAY · BEFORE 2:00 PM ESTWeekend Orders
Orders placed after 2:00 PM EST on Friday or during the weekend are processed and shipped on the next business day, Monday.
NEXT BUSINESS DAYOrder Confirmation
You will receive an automated email confirmation as soon as your order is successfully placed.
AUTOMATED CONFIRMATIONShipping Methods & Estimated Delivery Times
We offer flexible shipping options designed to provide a balance between delivery speed, convenience and cost.
Standard Express Shipping
An affordable and reliable shipping option with end-to-end tracking.
3–5 BUSINESS DAYSPriority Overnight / Expedited Shipping
An ultra-fast delivery option for customers who require expedited shipping.
1–2 BUSINESS DAYSDelivery Estimates: Delivery timeframes are estimates provided by postal carriers and may vary slightly depending on holiday volume, weather conditions and other circumstances affecting transportation.
Address Accuracy & Package Rerouting
To avoid unnecessary shipping delays, please carefully review your delivery address before completing your order. Make sure your street address, apartment or suite number and ZIP code are entered correctly.
- Incorrect Addresses: Herbal Exotics is not responsible for delays or non-deliveries caused by incorrect address information provided by the buyer.
- Address Changes: If you notice an error in your shipping address, contact our support team immediately before your package status changes to “Dispatched.”
Important: Once an order has been dispatched, changing or rerouting a package may not be possible. Always verify your shipping information before submitting your order.
Damaged or Missing Shipments
While we take extreme care when packaging every order, unexpected carrier issues can occasionally occur.
Damaged Items
If your package arrives damaged, take clear photographs of the outer box and its contents immediately. Then contact our support team through our Contact Page so we can assist with the issue.
Lost Packages
If tracking shows that your package has been delivered but you have not received it, first check around your property and with neighbors. If the package remains missing, contact customer support with your order and tracking information for resolution assistance.
Shipping Restrictions
Shipping availability may depend on the destination, product category, carrier requirements and applicable laws or regulations.
Herbal Exotics reserves the right to restrict or cancel an order when fulfillment or shipment is not permitted to a particular destination or when carrier requirements prevent delivery.
Customer Responsibility: Customers are responsible for ensuring that their purchases comply with applicable laws and regulations in their location.
Questions About Your Shipment?
Need help with an order, shipping address, delivery status or damaged package? Our support team is available to help.
Contact Support