Your Privacy Matters

1. Information We Collect

Depending on how you interact with our website, we may collect information necessary to provide our services, process orders and maintain website functionality.

Information You Provide

When you place an order, contact us, create an account or interact with our website, you may provide:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order information
• Customer-service communications
• Information voluntarily submitted through forms

Automatically Collected Information

Certain technical information may be collected automatically when you visit the website, including IP address, browser type, device type, operating system, pages viewed, referring website and approximate access times.

2. How We Use Information

Information we collect may be used to:

• Process and fulfill orders
• Provide customer support
• Communicate about orders and services
• Send transactional communications
• Maintain customer accounts where applicable
• Improve website functionality and performance
• Detect and prevent fraud or unauthorized activity
• Maintain website security
• Comply with legal obligations
• Respond to lawful requests

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method used, the payment provider may independently collect and process payment information according to its own privacy policy and security practices.

We generally do not need to store complete payment-card information on our own systems.

4. Cookies & Similar Technologies

Herbal Exotics may use cookies, pixels, analytics technologies and similar tools to help the website function properly and understand website performance.

• Remember preferences
• Maintain website functionality
• Measure website traffic
• Improve user experience
• Monitor website performance
• Help identify security issues

You can usually manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share information when reasonably necessary to operate our website and provide requested services.

Depending on your interaction with us, information may be shared with:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Email and communication providers
• Analytics and security providers
• Technical service providers
• Professional advisers

Information may also be disclosed when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, website or business.

6. Order & Shipping Information

When you place an order, information necessary to process and deliver that order may be provided to relevant payment, fulfillment and shipping providers.

Customers are responsible for providing accurate information at checkout.

Order-related information may be retained as reasonably necessary for customer service, accounting, fraud prevention, dispute resolution, legal compliance and legitimate business purposes.

7. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, online transmission, database or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining records, resolving disputes, preventing fraud and satisfying legal requirements.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, payment services, social platforms or other external services.

These third parties operate under their own privacy policies and terms. Herbal Exotics is not responsible for the privacy, security or content practices of third-party websites or services.

10. Your Privacy Choices

Depending on applicable law and your location, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where applicable
• Request information about data processing
• Opt out of certain marketing communications

Some requests may be subject to legal limitations or identity-verification requirements.

11. Marketing Communications

If you receive promotional communications from us, you may unsubscribe using the instructions provided in the communication.

Transactional communications relating to orders, payments, account activity, security or necessary services may still be sent when appropriate.

12. Children's Privacy

Our website is not intended for children who are below the minimum age permitted to use or purchase applicable products and services.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has improperly provided personal information to us, please contact us so the information can be reviewed and, where appropriate, deleted.

13. Legal Compliance

Privacy and data-protection requirements vary by jurisdiction. We may process or disclose information when necessary to comply with applicable laws, regulations, lawful governmental requests, court orders or other legal obligations.

Certain privacy rights may differ depending on where you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or privacy practices.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Herbal Exotics through the website's contact page.

Website: herbalexotics.com

Contact: Use the contact information currently published on our website.